Terms and Conditions

We are committed to your privacy!
Jeffry Tan does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with Jeffry Tan. We know that keeping your personal information private is very important and we do this responsibly and in accordance with Australian law. Maintaining your confidence in us is our priority.

Collection:
Providing personal information is not a prerequisite for accessing the JeffryTan.com website. It is however necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary. Apart from the information you personally provide to us we may collect navigational information when you browse the JeffryTan.com site. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you. We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.

Storage and Security:
JeffryTan.com has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised Jeffry Tan staff who are fully aware of the importance of confidentiality. Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the JeffryTan.com online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This gives you the confidence of knowing that all orders placed are securely encrypted and protected and means you'll be unable to inadvertently place an order through an unsecured connection. JeffryTan.com uses Thawte Secure Certificates - one of the most trusted certificates available on the internet today.

Use and Disclosure:
Jeffry Tan does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public. We use the information gathered for processing your order, developing our website and for planning in improving our products and services to customers and visitors to the website. We may use the information you provide to inform you about new Jeffry Tan products or items of interest via email or postal mail as long as you have indicated that you do not object to this. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in emails we send. Alternatively you can contact us directly at marketing@jeffrytan.co.id. When a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data.

Contacting us:
If you have any questions, comments or concerns regarding our privacy policy, please contact us at the following email address :
Email:marketing@jeffrytan.co.id

FAQ
The most important point that we would like you to know is, if you have any queries about Jeffry Tan simply email us and you can be assured to receive a reply. To help you get started, here is a list of the most frequently asked questions that may provide you with an immediate answer. If this doesn't help, contact the guys directly at Jeffry Tan by sending an email to marketing@jeffrytan.co.id

Can I order from any country?
Of course! Jeffry Tan ships on a daily basis to customers worldwide using express couriers DHL, FEDEX or TNT (depends of quality and speediness of service to`concerned destination) . Most orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved. Under normal circumstances, an email is then sent to you confirming that your order has been processed and has left our premises for delivery.

Is this express delivery cost of 25 $ the same if I order 1 pcs or 10 pcs ?
Yes, we charge only a one-off fee of 25 $ per destination, whatever the quantity. If you order 1 pcs, you'll pay 25 $ for the delivery, and if you buy 10 pcs, you will still pay only 25 $ for the delivery ! And to keep things simple, this cost is also the same for all countries, all destinations worldwide (except orders in Indonesia, they are totaly FREE for DELIVERY ). Attention: This Pricing is not valid for Wholesale Orders - For Delivery Costs, please check under the wholesale section or email us marketing@jeffrytan.com.

How long will it take for my order to arrive?
This depends on the method of shipping requested and the country of destination. Typically delivery is between 1-8 days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks for UK and US, and 4-6 weeks for continental Europe except for Belgium and the Netherlands which can be up to 8 weeks on very rare occasions.

What happens if a product that I ordered is not in stock anymore (sold out) ?
You will receive within 24 hrs an email from us saying that this special product you ordered is sold out in the size you ordered / or in the print/colour you requested. 3 solutions then : First, you give us additional 7 days so we can produce it or either you replace this reference sold out by another one, or you cancel your order for this particular product, and we will credit you back.

What happens if I want to exchange an item/s purchased?
As long as the item/s is in original condition, simply email or fax us with your invoice number and your requirements and send the original item/s back to us by post within 10 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the invoice number and your requirements. We will cover the cost of shipping on the first exchange to you however subsequent exchanges will incur additional postage charges. You will be charged for any additional items sent if you fail to return the original items back to us by the specified time period. When sending goods back to us simply post to: PT. Boultan International, Warung Buncit Raya No. 98 / Lot 7-8, South Jakarta, Indonesia 12510

What if I don't like what I ordered?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us and provided the items are returned in original condition and within 10 days of receipt of the shipment.

Will I be charged duties and taxes on receipt of goods ?
It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by Jeffry Tan.

Can I buy Jeffry Tan products in a store?
We have a number of stockists around the world where you can buy our products. But sometime there might be no stockist close to where you live, and then you may find easier to shop through our website where you can view our whole range. We ship daily to all locations and have a flexible exchanges and returns policy should you not be completely satisfied with your purchase. You can also email marketing@jeffrytan.co.id for any request, info.

How safe is ordering via the Internet?
At Jeffry Tan we have the latest security encryption keys . To further protect Jeffry Tan customers, personal details are not kept on our servers. All orders and customer information is stored separately. All orders are processed manually to ensure added protection and security against any potential fraudulent activity. Access to our local site is via one-time only passwords that cannot be sourced via our servers.

Does anyone have access to my personal information?
The only time personal details are provided to a 3rd party is when we believe a consumer is actively using the credit card for fraudulent purposes. These details are supplied to the necessary authorities. The consumers IP address is also recorded plus their signature ID from the server account used to place the order. Click here to read our complete Privacy Policy regarding ordering via our Internet site.

Can I pay by any method other than PayPal?
Payment can be made through PAYPAL. PAYPAL includes the possibilities of different payment methods, like CreditCard or Banktransfer and so on. But we also offer you, to do a direct Moneytransfer to our Bankaccount. This procedure is also very easy, just send us an email with the Name and Size of the product you want to purchase and your address, you want it to be delivered to and you will recieve an email with our Invoice and our Bank details. Transfer the Amount shown in the Invoice to our Bankaccount, with the Invoice Number, Date of the Invoice and Product Name. After we recieved your payment, your purchased clothes will leave our factory within 24 h.

ATTENTION: To pay via PAYPAL without PAYPAL Account is not possible in all Countries. In this case, please contact us for Moneytransfer details or create a PAYPAL Account, it´s easy, it´s safe and its free of charge.

If I have a problem who can I contact?

The good news is everyone at Jeffry Tan cares about providing the best level of service to our customers. Please send your email to marketing@jeffrytan.co.id, and we can assure you that you will get an answer within 24 hours! You also can call us during working hours - Mo/Sa 09:00 - 18:00 under following Telefonnumber: +62 21 791 82 859

I have a question which hasn't been answered here!
No problem, send us an email: marketing@jeffrytan.co.id